The customer can request a cancellation, return/replacement if he/she receives
a wrong or damaged product. We will replace it with the right one.
Go Natural Herb provides full money back/product replacement guarantee (T&C Applied) to its customers who are dissatisfied with the services or the Products for any reason. The customer needs to raise the request with our Customer Service Team on Whatsapp : +91-9167937579 with complete details like Order Id, Concern, Invoice Copy, and Product Photo within 24 hours from the time of delivery of the product(s). We request the customer to review the listing before making the purchase. In case the customer orders wrong item, Go Natural Herb shall not be entitled to initiate any return or refund.
In the case of any wrong shipping of the product from our side (if product received differs from what is ordered in Invoice), the customer needs to raise the request within 24 hours from the time of delivery. The customer is supposed to ship the defected/ wrong product back to our warehouse address. Once we get the product returned, we will ship the right product.
All wrong items to be returned must be unused and in their original condition with all original tags and packaging intact and should not be broken or tampered with. Replacement will be initiated post quality check of the product by our experts at Go Natural Herb. Images displays on the website are for general information purpose and may slightly differ in color and size.
Consumers are responsible for the shipping address as we expect them to put it correct. In case of wrong address or phone number, the company is not liable for any return or replacement.
Cancellation & Refunds
Customers can initiate the cancellation within 2 hours and once the cancellation is processed from our end, the refund will usually take 4-5 business days from the date of cancellation. Subsequently, the refunded amount will reflect in customer's account in 24-48 hours depending upon your bank. What are the Order Cancellation Charges? There are no order cancellation charges.
Customers can initiate the Refunds within 2 hours of product arriving and once the refund is processed from our end, it will usually take 4-5 business days from the date of initiation. Subsequently, the refunded amount should reflect in customer's account in 2-3 business days depending upon your bank and holidays.
This data on the website is for basic information purpose only, and is not intended to diagnose, treat, cure or prevent any disease. We highly recommend our users to visit and consult a qualified Ayurvedic Practitioner before starting or following any intake. Also, no third party agency is working on behalf of Go Natural Herb. Please check/consult with us directly to get the correct assistance. Please beware of any unwarranted claims made by anyone on our behalf. Kindly bring any such claims to our notice for immediate attention and action. Go Natural Herb doesn’t charge any money from anyone for these activities. If you come across any individual/organization making a monetary demand in our name please bring it to our notice immediately by contacting us at [email protected]
If you have any questions about these terms, please contact us. Reach us at [email protected]. Alternatively, fill out the form on our contact us page and one of our representatives will be in touch with you in 24-48 business hours. Or simply, Call us on +91 8130833792 to resolve your queries.